Privacy Policy ? Protecting Your Personal Information

At WrapMyWish, we value your trust and are deeply committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we safeguard your data, and your rights when shopping on our website (wrapmywish.com).

1. Information We Collect

When you visit or place an order on WrapMyWish, we may collect the following information:

• Personal Contact Information: Your full name, mobile phone number, and email address.
• Shipping & Delivery Details: Your complete delivery address, house/road number, area, district, and any special delivery notes.
• Order & Transaction Records: Products purchased, order dates, payment method selected (COD, bKash, Card), and invoice history.
• Technical & Browsing Data: IP address, device type, browser version, operating system, and pages visited, collected through standard cookies to enhance your browsing experience.

2. How We Use Your Information

We only use your personal data for legitimate, transparent e-commerce purposes:

• To process, pack, and deliver your orders accurately to your doorstep.
• To send SMS notifications and tracking updates regarding your order status.
• To provide timely customer support, respond to inquiries, and process returns or refunds.
• To prevent fraudulent orders, detect unauthorized account activity, and safeguard website security.
• To send occasional special discounts, holiday gift guides, or new arrival announcements (you can unsubscribe anytime).

3. Sharing with Trusted Third Parties

We only share your information with essential third-party service providers required to fulfill your order:

• Logistics & Courier Partners: We share your name, phone number, and shipping address with our licensed courier partners (such as Steadfast, Pathao, RedX, Paperfly) solely to deliver your parcel.
• Authorized Payment Gateways: When you pay online, your transaction is processed directly through secure, Bangladesh Bank-approved payment gateways. WrapMyWish does not store your card numbers or PINs.
• Legal Obligations: We may disclose information only if required by applicable laws of the People's Republic of Bangladesh.

4. Data Security & Storage

We implement robust technical and administrative security measures to protect your personal data:

• All sensitive traffic between your browser and our website is encrypted via HTTPS (SSL/TLS 256-bit).
• Customer databases are stored on secure servers with restricted administrative access.
• Regular security audits and updates are conducted to maintain platform integrity.

5. Cookies & Analytics

WrapMyWish uses standard cookies and analytics tools (such as Google Analytics 4) to understand customer browsing patterns, remember your shopping cart items across visits, and optimize website speed. You can adjust your browser settings to decline cookies at any time, though some website features (like keeping items in your cart) may be affected.

6. Your Privacy Rights

As a valued customer, you have full control over your personal data:

• You may request a copy of the personal information we hold about you.
• You may request corrections to any inaccurate contact or address details.
• You may request the deletion of your account and personal data from our active records.
• You may opt out of promotional SMS communications at any time.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect new features, operational practices, or legal requirements. Any modifications will be posted on this page with an updated "Last Updated" timestamp.

8. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

• Email: support@wrapmywish.com
• Hotline: 01622177889
• Address: Dhaka, Bangladesh