Return, Replacement & Refund Policy ? Transparent & Hassle-Free

At WrapMyWish, customer happiness is at the heart of everything we do. We inspect and pack every single item with love and care. However, if your order arrives damaged, defective, or incorrect, we offer a transparent, quick, and hassle-free return and exchange process.

1. Eligible Reasons for Return or Replacement

You are fully entitled to a free return, exchange, or refund under the following circumstances:

• Transit Damage or Defect: The item arrived broken, cracked, chipped, or non-functional.
• Incorrect Product Sent: You received a different item, color, design, or variant than what you ordered.
• Missing Items or Components: An item or key accessory included in the product set is missing from your package.
• Significant Mismatch: The product received differs fundamentally from the description or specifications on our website.

2. Return Conditions

To be eligible for an exchange or refund, the returned product must meet the following criteria:

• The item must be in its original, unused, and unwashed condition.
• All original packaging, boxes, tags, labels, and included accessories must be intact.
• Any transit damage must be reported within 24 hours of delivery by sending a clear photo or short unboxing video to our WhatsApp or email.

3. Non-Returnable Items

For health, hygiene, and personalization reasons, the following items are not eligible for return unless they arrived damaged or defective:

• Custom-engraved, personalized, or custom-printed products.
• Intimate items or personal care accessories once opened.
• Items marked as "Final Clearance" or "Mystery Box".

4. Step-by-Step Return Process

Returning an item is simple and straightforward:

1. Contact Us: Message our WhatsApp at 01622177889 or email support@wrapmywish.com with your Order ID, a brief description of the issue, and clear photos/videos of the product.
2. Verification (12?24 Hours): Our support team will verify your claim promptly and approve the replacement or return.
3. Pickup or Return Drop: Depending on your location, we will arrange a courier doorstep pickup from your address or guide you on returning it via our partner courier.
4. Resolution: Once the returned item is verified, we immediately dispatch your replacement or initiate your refund.

5. Refund Process & Timelines

If you prefer a refund rather than a replacement:

• Cash on Delivery Orders: Refunds are sent directly to your personal bKash, Nagad, or Rocket account within 3 to 5 business days after receiving the returned parcel.
• Online Paid Orders (Card / Gateway): Refunds will be reversed to the original card or payment method within 5 to 7 business days (depending on your bank's processing schedule).
• Delivery Charge Policy: If the return is due to our error (wrong item, damaged product), you will receive a 100% full refund including delivery fees, or free re-shipping of the replacement. If a return is initiated due to a change of mind where the product matches description, return courier charges may apply.

Need Help with a Return?

We are here to make things right. Reach out to our dedicated support team:

• WhatsApp & Hotline: 01622177889
• Email: support@wrapmywish.com
• Hours: 10:00 AM ? 10:00 PM (Everyday)